Dynamics 365 Contact Center: A Step-by-Step Guide Installation and Licensing
Many of us have been exploring Dynamics 365 Contact Center using the trial environment, which is great for initial testing and familiarisation. However, when it's time to move into a real-world scenario particularly within a sandbox or production environment, there are important setup steps to follow. One common challenge is understanding the licensing model. With recent updates to Dynamics 365 licensing, it can be confusing to determine which licenses are required for different use cases and roles. In this blog, I’ll walk through the key steps for installing D365 Contact Center in a sandbox environment and share some clarity on the current licensing options to help you plan your deployment more confidently. Dynamics 365 Licensing: Dynamics 365 Contact Center (for both voice and message channels) Dynamics 365 Contact Center Voice (for voice channel) Dynamics 365 Contact Center Digital (for digital messaging channel) You can get Contact Center and Customer Service Capabilities b...